Privacy Policy
Scottcrew Enterprises LLC (CraftingMolds.com) has created this privacy statement in order to demonstrate our firm commitment to privacy.
The following discloses our information gathering and dissemination practices for this website: CraftingMolds.com.
We use your IP address to help diagnose problems with our server, and to administer our Website.
This site may contain links to other sites. CraftingMolds.com/Scottcrew Enterprises LLC is not responsible for the privacy practices or the content of such Websites. Our site uses an order form for customers to request information, products, and services.
We collect visitor’s contact information (like their email address), and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders, information about our company, and promotional material from some of our partners to our customers. Contact information is NOT sold or given directly to our partners or any 3rd party. The customer’s contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.
Our online surveys ask visitors for contact information (like their email address). We use contact data from our surveys to send the user information about our company and promotional material from some of our partners. The customer’s contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. (SSL secure server for online ordering, we also make use of passwords and GnuPG to protect data)
Children’s Guidelines
Our Web site meets the guidelines of TRUSTe’s Children’s program.
We do:
- NOT collect online contact information without prior parental consent or parental notification, which will include an opportunity for the parent to prevent use of the information and participation in the activity. Without prior parental consent, online information will only be used to respond directly to the child’s request and will not be used for other purposes without prior parental consent
- NOT collect personally identifiable offline contact information without prior parental consent
- NOT distribute to third parties any personally identifiable information with out prior parental consent
- NOT give the ability to publicly post or otherwise distribute personally identifiable contact information without prior parental consent
- NOT entice by the prospect of a special game, prize or other activity, to divulge more information than is needed to participate in the activity
Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor.
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.
- You can send email to unsubscribe@scottcrew.com
- You can send mail to the following postal address:
17360 Hazel St STE 1A
Spring Lake, MI, 49456
Correct/Update
This site gives users the following options for changing and modifying information previously provided.
email shop@craftingmolds.com
send mail to the following postal address:
17360 Hazel St STE 1A
Spring Lake, MI 49456
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Website, you can contact Bonnie Scott
Scottcrew Enterprises LLC
17360 Hazel St STE 1A
Spring Lake, MI 49456
shop@craftingmolds.com
Return Policy
Items in our online store are guaranteed to be as pictured and described, if there is any question about a product, please contact us and ask before purchasing.
All sales are final, no refunds, only exchanges of damaged or defective merchandise.
Items may be returned ONLY if they have been damaged during shipment or there is a quality control issue.
If the shipment was damaged, notify CraftingMolds.com/Scottcrew Enterprises LLC immediately to arrange for carrier inspection and pick up of damaged merchandise.
To return an item, please contact Bonnie Scott by email:
returns@scottcrewcandlesupply.com for a Return Authorization # (RMA#) within 3 days of receiving the order. No returns will be accepted without a RMA#.
Purchaser must return the item within 5 days of obtaining an RMA#.
Failure to follow our return policy will result in Restocking charges of 25%, if the product has been used a 50% restocking fee would apply, in addition to additional charges related to return shipping costs.
Shipments that are refused at their destination will be subject to a $20.00 refusal fee in addition to the 25% restocking fee on merchandise only.
No refunds will be given for shipping charges or extra fees (IE: RUSH Fee).
Disclaimer:
All of our products are offered in good faith, but without guarantee. Due to the variety of industries served, products are sold without warranty, expressed or implied, of any kind. Purchasers will, by their own tests and evaluations, determine suitability of such products for their specific use. We assume no liability for damage and/or injury resulting from the use of products supplied by this company. In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products.